In call center suppose target CSAT %age is 90%. Suppose I have 20 CSAT and 5 DSAT then how may CSAT I have to cover against DSAT to reach at 90% TARGET of CSAT?
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CSAT Calculation
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Discussion
I suppose it may not be important to understand CSAT and DSAT. But for the calculation you ask about one would have to know either the counter of which either percentage is calculated or the rate of conversion between CSAT and DSAT or both.
Variatus (rep: 4889) Feb 25, '20 at 4:05 am