In call center suppose target CSAT %age is 90%. Suppose I have 20 CSAT and 5 DSAT then how may CSAT I have to cover against DSAT to reach at 90% TARGET of CSAT?
In call center suppose target CSAT %age is 90%. Suppose I have 20 CSAT and 5 DSAT then how may CSAT I have to cover against DSAT to reach at 90% TARGET of CSAT?