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Calls Per Hour Formula

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An agent takes 85 calls, and logged onto their phone for 134,669 secs. how would i work out the calls per hour?

Thanks for any suggestions in advance.

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Hello,

Please help!!!
We have a client who will pay using the 1/4, 1/2/ and 3/4 of an hour increments as follows:

From the hour mark to 6 minutes = 0 time paid
Over 7 minutes to 15 minutes = 1/4 hour 15
16 minutes to 30 minutes = 1/2 hour 30
30 minutes to 45 minutes = 3/4 hour 45
46 minutes to 60 minutes = one hour.

They work on shifts and the operation is 24 hours. Each gets 30 minutes for breaks which is not paid. Pay is biweekly and overtime is anything over 40 hours. Currently, the template we are using looks like this (sorry, I could not figure out how to paste it so you can see it in Excel layout):
WEEK 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5/16 5/17 5/18 5/19 5/20 5/21 5/22
TIME IN ENTER TIME, INCLUDE AM OR PM
TIME OUT
TIME IN
TIME OUT
TIME IN
TIME OUT
TIME IN Total Hours First Week
TIME OUT
HOURS WORKED-OR- choose one
*HOLIDAY WORKED
PAID HOLIDAY (not worked)
*OTHER PAID HOURS
EXPLANATION OF *HOLIDAY WORKED HRS OR *OTHER

I am very new to Excel and need help creating a formula that will allow us to calculate this timesheet? I am in desperate need for help.

Thanks..


I'm trying to use conditional formatting to highlight phone calls that came in between certain hours.

The call times are in the custom format h:mm, although it could easily be changed to an Excel time format. I'm using Excel 2002. I want the cell to have a different fill color if it falls within particular time frames.

Example: If the call came in between 22:00 and 23:59 color is light green.
If the call came in between 23:59 and 08:00 the color is yellow.

Example spreadsheet is attached.

Thanks in advance.


Hi all,

I have a dillemma here,

I have to create a schedule which incorporates lunches automatically (either half hour or 1-hour lunches, depending on the circumstances).

The schedule only has time in and time out, but I need excel to automatically deduct the lunch break depending on the circumstance:

If you worked less than 6 hours = no lunch
If you worked more than 6 hours, but less than or equal to 8 hours = 0.5 hour lunch
If you worked more than 8 hours = 1 hour lunch

I am assuming the formula for this will be really long, but I have looked online everywhere and have not found ONE formula for it. I can't put lunch breaks seperately, so all I have to work with is Time in/out.

Also, I wouldn't be able to use military time, so I don't know how excel can assume that time in is in the morning, and time out is in teh evening and/or half-day.

If someone can help it would be greatlyyyy appreciated


How do I calculate the number of batches per hour? Here's what I have so far:

Cell B5: start time: 4:15 formatted as 4:15:00 am
Cell B6: finish time: 6:15 formatted as 6:15:00 am
Cell B7: total time: 2:00 formula in cell: =TEXT(B6-B5,"h:mm")
Cell B8: total batches processed: 22 (this is entered manually)
Cell B9: batches per hour: formula in cell: =B8/TEXT(B7,"h")

as long as I have this formula in cell B9 the answer comes out correct which should be 11 per hour.
If the formula in B9 is B8/B7, the answer is 264.0, Is this because of the way excel is reading the total time or the total time is formatted as a time, not an actual number? Is this the correct way to solve the problem?
answer should be 11 per hour.


Entering time values in custom format [h]:mm:ss
Cells accept hours over 23,
Adding cells in column returns correct total time.
Have not found a way to multiply these cells by a $ hourly rate.
So use HOUR(cell ref) and MINUTE(cell ref) to capture values in referenced
cell - then use these values to calculate total payment for $rate per hour.
However, the HOUR(cell ref) formula returns the hours in excess of 24 when
the cell contains an hour value in excess of 23 (ie 27 hours returns 3).




I need a formula to calculate overtime, after a work week of 40 hours.

for example: if an employee works 10 hours a day we would not count towards overtime until the employee completes a 40 hour work week.

Any suggestions would be greatly appreciated!!!!!

Thanks,
YV


I have data with time in standard fromat i.e. 3:00PM but I need it to be in
24 hour format i.e. 15:00. How can I do this?



I am trying to calculate time based off a non-conventional quarter hour time system

example;
8:00 to 8:07 = 8.0 hrs
8:08 to 8:23 = 8.25 hrs
8:24 to 8:38 = 8.5 hrs
8:39 to 8:53 = 8.75 hrs
8:53 to 8:59 = 9.0 hrs

I am having trouble writing an equation that would sum the clock-in and clock-out times (2 per day) and display the total time in these quarter hours and adding an additional hour if it is >= to *:53. Any help would be great.


I am trying to calculate the average Talk Time into Minutes and Seconds. Every time I have tried, I get the wrong average.

For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.

What would the formula be to get the correct average time?


Hi,
I made a simple worksheet that we have been manually entering the time for employees, but there are too many errors (even with simple math). Can someone help me convert the time of ex: written 8-4:30 or 10-3 (meaning 8:00am to 4:30pm) where you have the total weekly hours? Right now I have a column for overtime. Is there a way to automatically calculate the over time also? The work day is 8-4:30 with a half hour lunch (lunch is not calculated into the hours, so you minus a half hour). 8-4:30 equals 8 hours. So, if a person works 8am to 6:30pm, how can I set it up where in the first row of time, I will type in 8-6:30pm. In the totals column to the far right, it will display 8 hours. In the (O.T.) column, it will display 2 hours.

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Thanks!
Marty


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I need help....I am working production scheduling with Start and End time but there is a lunch time and tea time. Is there any formula to calculate Start time to End time with excluding lunch time?
Here is example :

Lunch time :12:00pm to 1:00pm.
Duration Process :6 hours.
Start Time (8:00am)
End time (5:00 pm)

I need a formula to calculate from Start Time 8:00am and what is the End Time? with 1 hour lunch time...

Thanks,
ET


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Are there any ways around this so that it updates upon dragging the formula?


file locked for editing , can I kick the other user out if its my file?

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I'm working with Excel 2003 sp 3 on Windows xp.

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=INT(Q3/8)+(((Q3/8)-(INT(Q3/8)))*0.8)

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Happy New Year!

~ Brenda ~


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On the attached timesheet there are columns IN, OUT, IN,OUT
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looking at cell 'C11 ' in the attached worksheet, I currently have the formula
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The following is the sort of thing (many variations) I have been trying but because I'm hopeless at formulas I'm not having any success
Thanks

=IF(C13=0,","SUM(C9-C8))OR,IF(C9,ISBLANK,"",SUM(C9-C8)


Happy Day to all,

Can you please help me,

A1= time in
B1= time out
C1= time in
D1= time out

I want to calculate the late and under time,
Office start at 9:am w/30 mins Grace period,
The break time is one hour only, please include over breaktime in calculation.
End of office hours 6:00 pm, strickly no over time


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Other than creating a table and using a vlookup function, I am hoping there is a better way?

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Received Date & Time: 10/29/2010 3:27:00 PM
Completed Date & Time: 11/1/2010 3:57:32 AM
Business Hours: 08:00 AM to 05:00 PM
Non Business hours: 05:00 PM to 08:00 AM
Weekdays : Monday to Friday
Weekends: Saturday & Sunday

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In this scenario I have completed the task before 8:00 AM on 11/01 so it should show duration of 1hour 33 minutes.

Please let me know if you need any more details


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I have searched online and in help but can't seem to find the best solution...

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Currently I am using this formula,

=RIGHT(C1,FIND(",",C1)-1)

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any suggestions on how to correct my formula please?

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Hoping someone can help me quickly as I'm pulling my hair out and have a deadline getting too close.

Been trailing the net and this board but can't work out how to do a simple variance.

How do I work out the difference between two numbers - including negatives.

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First Number / Second Number / Difference
1 / 5 / 4
1 / -5 / -6
-1 / 5 / 6
-1 / -5 / -4
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Hopefully there's a simple function I've been missing.

Thanks in advance, R