Calls Per Hour Formula 


Calls Per Hour Formula  Excel 
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An agent takes 85 calls, and logged onto their phone for 134,669 secs. how would i work out the calls per hour?
Thanks for any suggestions in advance.
Thanks for any suggestions in advance.
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Similar Topics
Hello,
Please help!!!
We have a client who will pay using the 1/4, 1/2/ and 3/4 of an hour increments as follows:
From the hour mark to 6 minutes = 0 time paid
Over 7 minutes to 15 minutes = 1/4 hour 15
16 minutes to 30 minutes = 1/2 hour 30
30 minutes to 45 minutes = 3/4 hour 45
46 minutes to 60 minutes = one hour.
They work on shifts and the operation is 24 hours. Each gets 30 minutes for breaks which is not paid. Pay is biweekly and overtime is anything over 40 hours. Currently, the template we are using looks like this (sorry, I could not figure out how to paste it so you can see it in Excel layout):
WEEK 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5/16 5/17 5/18 5/19 5/20 5/21 5/22
TIME IN ENTER TIME, INCLUDE AM OR PM
TIME OUT
TIME IN
TIME OUT
TIME IN
TIME OUT
TIME IN Total Hours First Week
TIME OUT
HOURS WORKEDOR choose one
*HOLIDAY WORKED
PAID HOLIDAY (not worked)
*OTHER PAID HOURS
EXPLANATION OF *HOLIDAY WORKED HRS OR *OTHER
I am very new to Excel and need help creating a formula that will allow us to calculate this timesheet? I am in desperate need for help.
Thanks..
Please help!!!
We have a client who will pay using the 1/4, 1/2/ and 3/4 of an hour increments as follows:
From the hour mark to 6 minutes = 0 time paid
Over 7 minutes to 15 minutes = 1/4 hour 15
16 minutes to 30 minutes = 1/2 hour 30
30 minutes to 45 minutes = 3/4 hour 45
46 minutes to 60 minutes = one hour.
They work on shifts and the operation is 24 hours. Each gets 30 minutes for breaks which is not paid. Pay is biweekly and overtime is anything over 40 hours. Currently, the template we are using looks like this (sorry, I could not figure out how to paste it so you can see it in Excel layout):
WEEK 1 Sunday Monday Tuesday Wednesday Thursday Friday Saturday
5/16 5/17 5/18 5/19 5/20 5/21 5/22
TIME IN ENTER TIME, INCLUDE AM OR PM
TIME OUT
TIME IN
TIME OUT
TIME IN
TIME OUT
TIME IN Total Hours First Week
TIME OUT
HOURS WORKEDOR choose one
*HOLIDAY WORKED
PAID HOLIDAY (not worked)
*OTHER PAID HOURS
EXPLANATION OF *HOLIDAY WORKED HRS OR *OTHER
I am very new to Excel and need help creating a formula that will allow us to calculate this timesheet? I am in desperate need for help.
Thanks..
I'm trying to use conditional formatting to highlight phone calls that came in between certain hours.
The call times are in the custom format h:mm, although it could easily be changed to an Excel time format. I'm using Excel 2002. I want the cell to have a different fill color if it falls within particular time frames.
Example: If the call came in between 22:00 and 23:59 color is light green.
If the call came in between 23:59 and 08:00 the color is yellow.
Example spreadsheet is attached.
Thanks in advance.
The call times are in the custom format h:mm, although it could easily be changed to an Excel time format. I'm using Excel 2002. I want the cell to have a different fill color if it falls within particular time frames.
Example: If the call came in between 22:00 and 23:59 color is light green.
If the call came in between 23:59 and 08:00 the color is yellow.
Example spreadsheet is attached.
Thanks in advance.
Hi all,
I have a dillemma here,
I have to create a schedule which incorporates lunches automatically (either half hour or 1hour lunches, depending on the circumstances).
The schedule only has time in and time out, but I need excel to automatically deduct the lunch break depending on the circumstance:
If you worked less than 6 hours = no lunch
If you worked more than 6 hours, but less than or equal to 8 hours = 0.5 hour lunch
If you worked more than 8 hours = 1 hour lunch
I am assuming the formula for this will be really long, but I have looked online everywhere and have not found ONE formula for it. I can't put lunch breaks seperately, so all I have to work with is Time in/out.
Also, I wouldn't be able to use military time, so I don't know how excel can assume that time in is in the morning, and time out is in teh evening and/or halfday.
If someone can help it would be greatlyyyy appreciated
I have a dillemma here,
I have to create a schedule which incorporates lunches automatically (either half hour or 1hour lunches, depending on the circumstances).
The schedule only has time in and time out, but I need excel to automatically deduct the lunch break depending on the circumstance:
If you worked less than 6 hours = no lunch
If you worked more than 6 hours, but less than or equal to 8 hours = 0.5 hour lunch
If you worked more than 8 hours = 1 hour lunch
I am assuming the formula for this will be really long, but I have looked online everywhere and have not found ONE formula for it. I can't put lunch breaks seperately, so all I have to work with is Time in/out.
Also, I wouldn't be able to use military time, so I don't know how excel can assume that time in is in the morning, and time out is in teh evening and/or halfday.
If someone can help it would be greatlyyyy appreciated
How do I calculate the number of batches per hour? Here's what I have so far:
Cell B5: start time: 4:15 formatted as 4:15:00 am
Cell B6: finish time: 6:15 formatted as 6:15:00 am
Cell B7: total time: 2:00 formula in cell: =TEXT(B6B5,"h:mm")
Cell B8: total batches processed: 22 (this is entered manually)
Cell B9: batches per hour: formula in cell: =B8/TEXT(B7,"h")
as long as I have this formula in cell B9 the answer comes out correct which should be 11 per hour.
If the formula in B9 is B8/B7, the answer is 264.0, Is this because of the way excel is reading the total time or the total time is formatted as a time, not an actual number? Is this the correct way to solve the problem?
answer should be 11 per hour.
Cell B5: start time: 4:15 formatted as 4:15:00 am
Cell B6: finish time: 6:15 formatted as 6:15:00 am
Cell B7: total time: 2:00 formula in cell: =TEXT(B6B5,"h:mm")
Cell B8: total batches processed: 22 (this is entered manually)
Cell B9: batches per hour: formula in cell: =B8/TEXT(B7,"h")
as long as I have this formula in cell B9 the answer comes out correct which should be 11 per hour.
If the formula in B9 is B8/B7, the answer is 264.0, Is this because of the way excel is reading the total time or the total time is formatted as a time, not an actual number? Is this the correct way to solve the problem?
answer should be 11 per hour.
Entering time values in custom format [h]:mm:ss
Cells accept hours over 23,
Adding cells in column returns correct total time.
Have not found a way to multiply these cells by a $ hourly rate.
So use HOUR(cell ref) and MINUTE(cell ref) to capture values in referenced
cell  then use these values to calculate total payment for $rate per hour.
However, the HOUR(cell ref) formula returns the hours in excess of 24 when
the cell contains an hour value in excess of 23 (ie 27 hours returns 3).
Cells accept hours over 23,
Adding cells in column returns correct total time.
Have not found a way to multiply these cells by a $ hourly rate.
So use HOUR(cell ref) and MINUTE(cell ref) to capture values in referenced
cell  then use these values to calculate total payment for $rate per hour.
However, the HOUR(cell ref) formula returns the hours in excess of 24 when
the cell contains an hour value in excess of 23 (ie 27 hours returns 3).
I need a formula to calculate overtime, after a work week of 40 hours.
for example: if an employee works 10 hours a day we would not count towards overtime until the employee completes a 40 hour work week.
Any suggestions would be greatly appreciated!!!!!
Thanks,
YV
for example: if an employee works 10 hours a day we would not count towards overtime until the employee completes a 40 hour work week.
Any suggestions would be greatly appreciated!!!!!
Thanks,
YV
I have data with time in standard fromat i.e. 3:00PM but I need it to be in
24 hour format i.e. 15:00. How can I do this?
24 hour format i.e. 15:00. How can I do this?
I am trying to calculate time based off a nonconventional quarter hour time system
example;
8:00 to 8:07 = 8.0 hrs
8:08 to 8:23 = 8.25 hrs
8:24 to 8:38 = 8.5 hrs
8:39 to 8:53 = 8.75 hrs
8:53 to 8:59 = 9.0 hrs
I am having trouble writing an equation that would sum the clockin and clockout times (2 per day) and display the total time in these quarter hours and adding an additional hour if it is >= to *:53. Any help would be great.
example;
8:00 to 8:07 = 8.0 hrs
8:08 to 8:23 = 8.25 hrs
8:24 to 8:38 = 8.5 hrs
8:39 to 8:53 = 8.75 hrs
8:53 to 8:59 = 9.0 hrs
I am having trouble writing an equation that would sum the clockin and clockout times (2 per day) and display the total time in these quarter hours and adding an additional hour if it is >= to *:53. Any help would be great.
I am trying to calculate the average Talk Time into Minutes and Seconds. Every time I have tried, I get the wrong average.
For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.
What would the formula be to get the correct average time?
For example, if I have a total of 53 calls and the total talk time is 4:19:05, what would the average talk per call be? I tried doing everything in seconds (this would give me a total of 15545 seconds) but the total I was getting is 4:89.
What would the formula be to get the correct average time?
Hi,
I made a simple worksheet that we have been manually entering the time for employees, but there are too many errors (even with simple math). Can someone help me convert the time of ex: written 84:30 or 103 (meaning 8:00am to 4:30pm) where you have the total weekly hours? Right now I have a column for overtime. Is there a way to automatically calculate the over time also? The work day is 84:30 with a half hour lunch (lunch is not calculated into the hours, so you minus a half hour). 84:30 equals 8 hours. So, if a person works 8am to 6:30pm, how can I set it up where in the first row of time, I will type in 86:30pm. In the totals column to the far right, it will display 8 hours. In the (O.T.) column, it will display 2 hours.
This way, when I call in my payroll, I will have the total "regular" hours in one row and underneath, I will have the total overtime hours.
Or... does anyone have a better solution to keeping track of their hours?
Thanks!
Marty
I made a simple worksheet that we have been manually entering the time for employees, but there are too many errors (even with simple math). Can someone help me convert the time of ex: written 84:30 or 103 (meaning 8:00am to 4:30pm) where you have the total weekly hours? Right now I have a column for overtime. Is there a way to automatically calculate the over time also? The work day is 84:30 with a half hour lunch (lunch is not calculated into the hours, so you minus a half hour). 84:30 equals 8 hours. So, if a person works 8am to 6:30pm, how can I set it up where in the first row of time, I will type in 86:30pm. In the totals column to the far right, it will display 8 hours. In the (O.T.) column, it will display 2 hours.
This way, when I call in my payroll, I will have the total "regular" hours in one row and underneath, I will have the total overtime hours.
Or... does anyone have a better solution to keeping track of their hours?
Thanks!
Marty
Hi Guys,
I need help....I am working production scheduling with Start and End time but there is a lunch time and tea time. Is there any formula to calculate Start time to End time with excluding lunch time?
Here is example :
Lunch time :12:00pm to 1:00pm.
Duration Process :6 hours.
Start Time (8:00am)
End time (5:00 pm)
I need a formula to calculate from Start Time 8:00am and what is the End Time? with 1 hour lunch time...
Thanks,
ET
I need help....I am working production scheduling with Start and End time but there is a lunch time and tea time. Is there any formula to calculate Start time to End time with excluding lunch time?
Here is example :
Lunch time :12:00pm to 1:00pm.
Duration Process :6 hours.
Start Time (8:00am)
End time (5:00 pm)
I need a formula to calculate from Start Time 8:00am and what is the End Time? with 1 hour lunch time...
Thanks,
ET
How do i get my reg hours cell to cap out at 40 then start a new value sequence starting from 1 in the overtime hour cell. Is there a formula i can use for that or is there more to it?
Great tip! But one thing: On my machine (Excel 2008 Mac), the values in the formula cell are not correctly calculated simply by dragging. Instead, the values are equal to the cell above (the first entry formula value). To get the correct value, I need to click in the formula bar and then hit enter. (I only discovered this after an hour of tinkering, figuring I had botched the formula!)
Are there any ways around this so that it updates upon dragging the formula?
Are there any ways around this so that it updates upon dragging the formula?
file locked for editing , can I kick the other user out if its my file?
I have made an excel file where other people have to go in and update it. This process takes 2 secs but some people forget and stay in it over lunch etc causing a great annoyance.
Is there anyway I can "kick" them out my file? Im not concerned if they lose any data they've entered as I'm sure this will help them get the message to get out the file quicker..
Its really doing my head in... pls help
I have made an excel file where other people have to go in and update it. This process takes 2 secs but some people forget and stay in it over lunch etc causing a great annoyance.
Is there anyway I can "kick" them out my file? Im not concerned if they lose any data they've entered as I'm sure this will help them get the message to get out the file quicker..
Its really doing my head in... pls help
Good afternoon!
I'm working with Excel 2003 sp 3 on Windows xp.
I have been banging my head trying to jar loose the formula to calculate man days where 1 equals 8 hours. I have one that was given to me by a coworker:
=INT(Q3/8)+(((Q3/8)(INT(Q3/8)))*0.8)
That calculates man days from total hours. I need a formula that will total man days and return the man day answer. Example:
weekending 12/25 = 16.2 which is 16 man days and 2 hours
weekending 1/1 = 24.7 which is 24 man days and 7 hours
Total = 41 man days and 1 hour
I have also been asked if there was a way for a number to be entered into a spreadsheet and automatically put in order without a macro or "pushing a button".
Any advice is greatly appreciated!
Happy New Year!
~ Brenda ~
I'm working with Excel 2003 sp 3 on Windows xp.
I have been banging my head trying to jar loose the formula to calculate man days where 1 equals 8 hours. I have one that was given to me by a coworker:
=INT(Q3/8)+(((Q3/8)(INT(Q3/8)))*0.8)
That calculates man days from total hours. I need a formula that will total man days and return the man day answer. Example:
weekending 12/25 = 16.2 which is 16 man days and 2 hours
weekending 1/1 = 24.7 which is 24 man days and 7 hours
Total = 41 man days and 1 hour
I have also been asked if there was a way for a number to be entered into a spreadsheet and automatically put in order without a macro or "pushing a button".
Any advice is greatly appreciated!
Happy New Year!
~ Brenda ~
Does anyone know of a noncommercial roster template that would suit 7 day/24 hour/4 person shifts?
Currently we use a totally manual spreadsheet which looks like a Rubik's Cube and does not offer any form of automation in order to speed up entry adn ensure no doublingup or missing shifts.
Currently we use a totally manual spreadsheet which looks like a Rubik's Cube and does not offer any form of automation in order to speed up entry adn ensure no doublingup or missing shifts.
is it possible to put two formulasinto one cell?
On the attached timesheet there are columns IN, OUT, IN,OUT
The lunch time is worked out by deducting 'C8 from C9' and this works fine when all 'IN, OUT' cells are filled in but for some reason when just the first two cells are filled in it gives a 12 hour answer.
looking at cell 'C11 ' in the attached worksheet, I currently have the formula
=IF(C13=0,","SUM(C9C8)) The reason for this is to make it look tidy by having blank cells until a calculation is needed,, My problem is, If someone just comes in for the morning one day for instance 8am to 12 noon then they won't have lunch, but C11 will show 12:00
Can I put another formula into C11 to tell it not to deduct C8 from C9 until a time is put into C9.
The following is the sort of thing (many variations) I have been trying but because I'm hopeless at formulas I'm not having any success
Thanks
=IF(C13=0,","SUM(C9C8))OR,IF(C9,ISBLANK,"",SUM(C9C8)
On the attached timesheet there are columns IN, OUT, IN,OUT
The lunch time is worked out by deducting 'C8 from C9' and this works fine when all 'IN, OUT' cells are filled in but for some reason when just the first two cells are filled in it gives a 12 hour answer.
looking at cell 'C11 ' in the attached worksheet, I currently have the formula
=IF(C13=0,","SUM(C9C8)) The reason for this is to make it look tidy by having blank cells until a calculation is needed,, My problem is, If someone just comes in for the morning one day for instance 8am to 12 noon then they won't have lunch, but C11 will show 12:00
Can I put another formula into C11 to tell it not to deduct C8 from C9 until a time is put into C9.
The following is the sort of thing (many variations) I have been trying but because I'm hopeless at formulas I'm not having any success
Thanks
=IF(C13=0,","SUM(C9C8))OR,IF(C9,ISBLANK,"",SUM(C9C8)
Happy Day to all,
Can you please help me,
A1= time in
B1= time out
C1= time in
D1= time out
I want to calculate the late and under time,
Office start at 9:am w/30 mins Grace period,
The break time is one hour only, please include over breaktime in calculation.
End of office hours 6:00 pm, strickly no over time
Can you please help me,
A1= time in
B1= time out
C1= time in
D1= time out
I want to calculate the late and under time,
Office start at 9:am w/30 mins Grace period,
The break time is one hour only, please include over breaktime in calculation.
End of office hours 6:00 pm, strickly no over time
Good afternoon,
Is there a way to enter a colon into a standard number to create a value that can be formatted into a 24 hour time value ?
eg a time is listed as 1345 with a general number format, and I want it returned as 13:45 witha custom format of hh:mm.
Other than creating a table and using a vlookup function, I am hoping there is a better way?
Darren
Is there a way to enter a colon into a standard number to create a value that can be formatted into a 24 hour time value ?
eg a time is listed as 1345 with a general number format, and I want it returned as 13:45 witha custom format of hh:mm.
Other than creating a table and using a vlookup function, I am hoping there is a better way?
Darren
I need a formula to calculate Turn Around Time. Find below the sample data and details for your reference.
Received Date & Time: 10/29/2010 3:27:00 PM
Completed Date & Time: 11/1/2010 3:57:32 AM
Business Hours: 08:00 AM to 05:00 PM
Non Business hours: 05:00 PM to 08:00 AM
Weekdays : Monday to Friday
Weekends: Saturday & Sunday
If I calculate TAT for this time period it should show me 1 hour 33 minutes, why because business hours are closing by 5:00 PM on 10/29 so it should not calculate duration after 5:00 PM to until 08:00 AM on next day, however 10/29 is Friday so formula should calculate the duration from 10/29 Friday 3:37 PM to 10/29 5:00 PM and again it should calculate from 8:00 AM on 11/01 Monday and formula should skip Saturday & Sunday.
In this scenario I have completed the task before 8:00 AM on 11/01 so it should show duration of 1hour 33 minutes.
Please let me know if you need any more details
Received Date & Time: 10/29/2010 3:27:00 PM
Completed Date & Time: 11/1/2010 3:57:32 AM
Business Hours: 08:00 AM to 05:00 PM
Non Business hours: 05:00 PM to 08:00 AM
Weekdays : Monday to Friday
Weekends: Saturday & Sunday
If I calculate TAT for this time period it should show me 1 hour 33 minutes, why because business hours are closing by 5:00 PM on 10/29 so it should not calculate duration after 5:00 PM to until 08:00 AM on next day, however 10/29 is Friday so formula should calculate the duration from 10/29 Friday 3:37 PM to 10/29 5:00 PM and again it should calculate from 8:00 AM on 11/01 Monday and formula should skip Saturday & Sunday.
In this scenario I have completed the task before 8:00 AM on 11/01 so it should show duration of 1hour 33 minutes.
Please let me know if you need any more details
Hi Everyone,
I have searched online and in help but can't seem to find the best solution...
I have values like 00904BB303D6 that need to become: 00:90:4B:B3:03:D6 (the value is always 12 digits, and the : needs to appear every two digits.) Is there a formula that can easily do this for me? Your suggestions are greatly appreciated!
Thanks in advance!!!!
I have searched online and in help but can't seem to find the best solution...
I have values like 00904BB303D6 that need to become: 00:90:4B:B3:03:D6 (the value is always 12 digits, and the : needs to appear every two digits.) Is there a formula that can easily do this for me? Your suggestions are greatly appreciated!
Thanks in advance!!!!
Hi all,
I'm trying to extract all the text in a cell which is on the right side of a comma (,)
Currently I am using this formula,
=RIGHT(C1,FIND(",",C1)1)
However it sometimes is missing some of the data after the , and sometimes pulling a few characters before the ,
any suggestions on how to correct my formula please?
Thanks in advance.
I'm trying to extract all the text in a cell which is on the right side of a comma (,)
Currently I am using this formula,
=RIGHT(C1,FIND(",",C1)1)
However it sometimes is missing some of the data after the , and sometimes pulling a few characters before the ,
any suggestions on how to correct my formula please?
Thanks in advance.
I'm trying to format a worksheet to show how many days overdue certain tasks are, and running into a couple of issues. The sheet is set up with Due Dates in Column A, Days Overdue in Column B, and Date Completed in Column C. My first thought was just to use as simple a formula as possible in Column B =Today()A2. This worked alright for tasks that already had Due Dates assigned, but if Column A was blank I'd get a high number in Column B. I also realized that tasks will continue to show as overdue even after I enter the completedon date in Column C. Is there a relatively simple way to tackle this formula? Thanks in advance for suggestions. (I've attached an example with the column headings I want to use.)
i have a worksheet with formulas in 15,000 cells; i have set the calculation to maunal so that you have to press F9 to calculate the sheet. \
sometimes, it takes 45 seconds to calc the whole sheet, other times, it takes 5 minutes. how do i clear the cache, or what do i have to do so that it calcs 45 seconds each time.
i don't want the application to think, it would be better if those 15,000 cells can be returned in a fractionofasecond. any ideas/tips? thanks.
sometimes, it takes 45 seconds to calc the whole sheet, other times, it takes 5 minutes. how do i clear the cache, or what do i have to do so that it calcs 45 seconds each time.
i don't want the application to think, it would be better if those 15,000 cells can be returned in a fractionofasecond. any ideas/tips? thanks.
Hi folks,
Hoping someone can help me quickly as I'm pulling my hair out and have a deadline getting too close.
Been trailing the net and this board but can't work out how to do a simple variance.
How do I work out the difference between two numbers  including negatives.
If the numbers are all positive, it's fine as it's simply a case of A  B = C which is your difference. However, that doesn't work if B is negative.
I need a formula that would give the following:
First Number / Second Number / Difference
1 / 5 / 4
1 / 5 / 6
1 / 5 / 6
1 / 5 / 4
5 / 1 / 4
Hopefully there's a simple function I've been missing.
Thanks in advance, R
Hoping someone can help me quickly as I'm pulling my hair out and have a deadline getting too close.
Been trailing the net and this board but can't work out how to do a simple variance.
How do I work out the difference between two numbers  including negatives.
If the numbers are all positive, it's fine as it's simply a case of A  B = C which is your difference. However, that doesn't work if B is negative.
I need a formula that would give the following:
First Number / Second Number / Difference
1 / 5 / 4
1 / 5 / 6
1 / 5 / 6
1 / 5 / 4
5 / 1 / 4
Hopefully there's a simple function I've been missing.
Thanks in advance, R