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Ok here's the deal. I started using my dad's pc as my primary computer about 2 years ago. He had Verizon Internet Security Suite as his antivirus but it stopped working about a year in, so I put on COMODO. I liked COMODO but for some reason my dad got angry cause i took "his program" off. He won't let me use anything but VISS So now I'm stuck trying to figure out why VISS doesn't work correctly. Here's the error I get every time I try to start up VISS.

The program was not able to load [CLSID_DOMDocument60] correctly. Please restart the computer. If the problem persists, uninstall and re-install the program. Error=class not registered [-2147221164]

From the error heading, I gather that the problem is rooted in XML. I figured maybe it was a registry problem, but no amount of registry repair would fix it. I reinstalled xml several times to no avail, and I tried reinstalling VISS... but no cigar. There's almost nothing on google about this and it's getting to be a real pain in the *** cause my dad insists on using this program which just REFUSES to work correctly. If anyone knows how to fix this, please o please let me know.

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Hello, I am running Windows XP SP3 and I am always getting "End Now" Errors everytime I go to shut down, log off and I will also get "Send Error Report" when I log off MSN. This has been going on for a couple years now, yes years. I built this computer about 4 yrs ago, it is an Intel D865GLC Board with a Pentium 4 3.0ghz prossesor. I installed windows XP Home Addition upgrade Version SP2 and had it running for a couple years. I then got a new Hard Drive and installed with now problems (Removing the old). I can't remeber what exactly happened but after a while there was a problem with booting so I ran the repair install of Windows and If I remember correctly, I had to have MSN (Verizon w/MSN) link in to install the internet program as I could not get it to work. Ever sinse then, I have been having this problem and neither MSN or Verizon can figure it out. I read here on this forum about running HiJackthis and posting the log results for someone to view and maybe one of you would be able to help me figure this out. I did download the program and have the log so if it is needed, please let me know and I will post it. The End Now errors are MSN that I have to close 10 times, and soundmax. Thank you for all your help.


Ever since I removed my old internet security suite, I've been getting the same error message when my computer starts up. I've tried everything I could think of to eliminate it but have had no success.

The error message is as follows:

Windows cannot find 'C: /Program Files/Verizon/Verizon Internet Security Suite/Idx ClnR.exe.' Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click search.

The original problem may have had something to do with spy-bot search and destroy. A while back I denied a change made by index cleaner and made it a rule to deny that change each time it was attempted, thinking index cleaner was a malicious program.

Any ideas of how I can fix this problem.

The title says most of it. I have a program called Black Gold which interfaces with my TV card. It's a bit unstable at the best of times and has finally refused to start. In trying to uninstall it (so I can install a newer version) it refuses to uninstall and says that an Error 1713 - "cannot install some of the required products". It leaves most of the program in the Prog Files, I can't repair it or install over the top of it.

I was advised that this is related to a registry error and have run RegistryFix 6 with no luck. Has anyone any ideas?


Q6600 2.4 quad core
3GB of ram
Applications take a long time to start up and system constantly freezes. Have tried the following:
TuneUP application DEFRAG
Registry defrag
Cleaned start up through Hijackthis and Spybot
Updated drivers

Here is the log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:05:07 PM, on 2/4/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\ScottradeELITE\ScottradeELITEClientUpdater.exe
C:\Program Files\TuneUp Utilities 2010\DriveDefrag.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

End of file - 2439 bytes

I am running Windows XP Home edition.
I have two problems with my PC. I hope you can give me some suggestions and advice?!
First, I am running System Suite 8 program from This program deletes unnecessary temporary files, registries, provides antispyware program firewall. Now, I tried to download System Suite 9 trial version, and it will not install. Apparently, System Suite 8 didn't uninstall completely. When I try to install System Suite9, it tells me that the program is attempting to uninstall previous version, which is SS8.I get the same question,"The old system suite is still running , would you like to uninstall it?". I click yes, It tries to uninstall it, and it ask me the same question again. I contacted Avanquest technical support, no reply from them , of course. I tried to run MSciuu2 program that should uninstall artifacts, this program shows run time error. I tried to switch computer back to early time (System Restore) before I tried to install SS9, but System Suite 8 still there. When I click on Add/Remove, it tells me that it can't find the program.
2. Do you know any free program , which is like System Suite that can clean PC from unnecessary files, protects against antispyware? I've seen one at, but I am somewhat sceptical.
Please help! Thanks.

Had major problems with Verizon security suite not working correctly and they told me to delete it and reinstall it. It deleted but would not reinstall so Verizon did a remote access and was unable to fix so they had McAfee also online doing the same and McAfee really messed up my computer. I then purchased "expert service" from Verizon (had no choice)and he managed to get my computer running again but afterwards I noticed that my "all programs" disappeared and only 6 programs show:
Microsoft Update
Set Program Access and Default
Windows Catalog
VZ in Home Agent
I have since closed out McAfee though Verizon and installed another security program which seems to be working. How can I find where my All Programs files went?

Win XP with Comodo Firewall, with Mcafee antivirus 8.7i, free Spyware Doctor and Malwarebytes, and Threatfire. EeePC laptop. I'm the average user, so I'm sorry for not knowing any terms I should be using.

My computer has a lot of errors when it starts. On the blue bar with the start button, I get the red icon with the balloon indicating that my antivirus is disabled when it's just loaded, and sometimes, my firewall is disabled as well (a circle with red border and red diagonal line across it appears after a while). Sometimes it takes me an hour of starting and restarting the computer before it gets it right.

And if I'm unlucky, my computer slows down and hangs. I have to pull the plug and the battery, and when I reboot, it's again another hour or so before my PC starts up correctly.

A virus and a spyware scan have turned up nothing. I've been using the programs for quite a while now, so I don't think it's because of conflicting programs (unless it is). My mouse once went berserk because I had too many security programs - removed two, had the registry cleaned (with Comodo System Cleaner, but the only thing I know about registry cleaners is that you need it for programs that don't uninstall cleanly) and it worked fine for a few weeks or so until the start-up errors. I have an external hard drive connected all the time, if that's going to be important.

Are these errors normal? Am I just being nitpicky about wanting my computer to start up correctly all the time? Help, anyone?

I'm tearing my hair out and trying to avoid formatting my drive, which would be pretty terrible at this point.

A system process for Comodo Internet Security was hogging CPU to the point that I had to struggle immensely just to uninstall it. I first tried to restart both warm and cold, obviously, but it simply continued to mess up my computer. I uninstalled Comodo, and all seemed well... but upon reinstalling a fresh Comodo on reboot it refused to start, giving an error message. I rebooted, tried again, got the same error, uninstalled it again, and when I rebooted and tried to install it a second time, it claimed that Comodo was already installed, and would I like to uninstall? I said yes, and nothing happened.

Since then I have lost connectivity to my network, am unable to connect via my router or directly connected to my modem, and am unable to receive an IP address from the network. My partner's wireless laptop, however is able to connect to the internet via our router just fine.

I've tried to release/renew my IP, reset winsock, etc to no avail. I've tried to create a new network in order to set the network up again, but the wizard seems to complete and not create the new network. I'm at my wit's end here, and ANY help would be greatly appreciated.


First of all.... Hi everyone, this is my first post... hope I'm good to go in this area?

My problem started yesterday evening when my PC would not boot. This happened a couple of times in the last 6 weeks with no real answer to the cause. No infectious files of any kind were found.
System Restore was what got me back to being able to boot fully until last night. It would just not restore to anywhere that was workable/bootable. So, I had to resort to using my XP disk and the repair feature. The repair worked and I was able to boot my PC again......... BUT I kept getting an Installation Error dialog box saying "Setting Product ID Registry Failed". No matter what I did I was unable to clear it and MY PC ran crappy all the while. I decided to search the Internet for that particular error dialog and found that others were trying to solve the same issue and I finally came across a forum post from this forum that gave me what I was looking for and that is why I joined today.

The problem was my CA Security Suite that I have been running for around 2 years without a problem. Once I uninstalled it my issue cleared up and reappeared when I installed it again.... needless to say, I am trying another AV program right now (Comodo). I still have no idea what originally caused my boot failure and was wondering if there are an other CA AV users that have experienced the same or similar?

PS. I'm not a computer geek in any shape or form and I'm feeling very lucky that I was able to get up and running again.

My computer is Windows XP. I downloaded Registry Mechanic and am trying to uninstall it. Am getting following error code

C:\ProgramFiles\Registrymechanic\unins000.msg is missing. Please correct the problem or obtain a new copy of the program.

I am afraid to install Registry Mechanic a second time, then trying to uninstall both of them. Am afraid I'll end up with TWO messages as above. When you re-install any program, does it overlay the original program and fix whatever was left out? Or do you have the installed corrupted program plus the re-installed program? This is supposedly "free" but when you install it, you find out that it's a "free trial". I need to get it uninstalled before my "free trial" runs out. Thank you so much for your help.

XP Pro, SP3

I have been trying to install a program starting from 'InstPC.exe' which will start but shortly tells me to restart the PC and try again, and again and again without installing.

But if I start the install from Setup.exe it will install and run correctly.

But it will not comunicate to the outside world via the USB connection. I have been told I need to install it from 'InstPC.exe' to install correctly.

Any clues of to remedy the problem with the 'InstPC.exe'


OK I have a problem which is driving me crazy so please help if you can.

I have just restored my pc's factory settins, so everything has been wiped.

I have not loaded any programs or software on to the pc, except one game I am trying to use.

The program works fine on my laptop and I get no error messages. But when I try and open the program on my pc I get the following message:

"Compenent "MSINET.OCX"or of its dependencies not correctly registered: a file is missing or invalid."

I have downloaded the "MSINET.OCX" file and I have put it in the folder "C:\WINDOWS\system32"

I then type RegSvr32 msinet.ocx in the Start/Run, it the say the registration is successful.

I try to open the game again the error message still comes up.

I have tried another method of trying to register the, "MSINET.OCX" file

by downloading the MSINET.OCX file with another file, putting them in the same folder and clicking install. This also does not fix the problem.

I have tried it on both windows XP Home and Windows XP Proffessional but still get the message.


I am not a computer wizz but I have tried everything I have found on the web to do, but no luck, please someone with more brains than me help, thank you, Ash

I have a fresh install of XP SP2 on one of my drives, installed Sunday night. Drive was formatted first. Yesterday my boss told me that Microsoft had a "Vista Upgrade Advisor" to see if I could run Vista on my computer. I also had a fresh copy if IE7 with all the updates fresh installed from Microsoft.

I downloaded the Advisor from Microsoft Download Center, started installing it, and had to install .NET framework to continue. There was another program that had to be ran first, I think it was the Microsoft Installer update. There were four choices, but there was no description to clue me in on which I needed.

After installing the two, I then installed the Update Advisor. It gave me an error message like it was not correctly installed, please re-install. I went to Add/Remove Programs and got an error message like: run32dll.exe error This is not a valid Win32 application. All I could go into was My Computer.

As of last night upon restart: my antivirus, IE7, all programs, all Control Panel programs, my CD and DVD burners, Comodo Firewall all give the same message. And I CAN'T uninstall the darn upgrade advisor!

At this point I am considering doing another fresh XP SP2 install, since I had not added any programs except for Avast, Comodo, IE7, and D-Link software. All programs are legal and downloaded from their respective official websites. I could not even run the XP installation CD to run a repair, or remove. F12 upon reboot is my option.

But does anyone know why this happened? Or is there an easier way to fix this? I don't really think it is a virus unless the above mentioned websites has one.

Hello All,

I just installed Comodo AntiVirus and after completion, the antivirus requested for "restart' computer, which I did. after the restart and right before my desktop appeared, a pop-up window of "HIPS APPLICATION CONTROL ALERT" from COMODO AV, asks me whether I should "Allow", "Block' the program "secdrv.sys" and the pop-up says that since this prgram is not found in Comodo SafeList it is looking through a weblook up and that process goes for ever.

I am not able to click on the "Allow" or the "Block" button neither can i see my desktop to do anything else.. I tried rebooting my computer and nothing works, please someone re-commend on wht to do..when I am not able to access anything on my computer, I checked the Task Manager and saw that explorer.exe is still running, but I cant do anything with no icons and no desktop.

Please someone help..!!!!!!

I am running Windows XP on an Inspiron 1525, service pack 3.

When I turned on my computer today, a warning message came up saying that it would restart in 60 seconds. When the computer turned back on it took longer than usual for my desktop to load. When it finally loaded, the start bar was gone. It looked like it was simply hiding, but hovering over it or trying to expand it didn't do anything. I checked the properties, and it isn't set to auto-hide.

Additionally, an error message comes up on my computer: "Dll has not been registered, program will not work correctly." My internet will not work; I tried both wireless and ethernet.

I tried to run system restore first from the regular mode then from safe mode, but both times I received the message, "System restore is not able to protect your computer. Please restart your computer, and then run System Restore again" but restarting the computer and trying to run System Restore produces the same message.

My computer recently restarted because of an auto-update, although I'm not sure which one. I have McAffe, but I haven't run it in a while and I'm not sure how to without the start bar.


Hi all,

Every time I right click on a file or shortcut, the Windows installer dialogue pops up with "preparing to install". I've spend hours cleaning off redundant files, running scans and generally cleaning up. I've reinstalled the Windows Installer, and run a repair install of XP home SP2, only to arrive at the conclusion that the installer was damaged by spyware at a point when it tried to uninstall a program which placed an entry on the right-click properties menu, and didn't uninstall it correctly. Now every time I right-click, the menu is referencing a registry value which prompts the Windows installer to start because it can't find the now-uninstalled program. Or that's my take on it.

CCleaner has tidied up the registry as much as it can, but Registry Mechanic then found 571 issues. Of course, being crippleware, it won't fix them.

I'd like to know if I can go manually go through the registry issues highlighted by Registry Mechanic and delete them without utterly destroying the system, or whether my OEM installation disk is capable of wiping the registry, i.e. a fresh install. If I go for the second option, would it be easier to wipe the HD with the Seagate "write zeroes to drive" feature, and reinstall afresh with the OEM XP CD.

Any comments or help greatly appreciated.

I submitted this problem before here, but no one could help me out. After examining the registry I was able to fix my problem, but it is only temporary. Here's the scoop:

When I right click on a file, say it is a .jpg file on my desktop and selct "open with", everything is there that is supposed to be there except for one program where the icon is present (and when selected it works just fine), but the name of the program is not present.

So, I figured out then, when in the registry, under registry key: HKEY_USERS\S-1-5-21-3502360925-3550576219-3885039759-1005\Software\Microsoft\Windows\ShellNoRoam\MUICache the program was listed, but the name was indeed missing. When I modify that particular entry for the program and add the name, voila - everything is fixed. However, it is only temporary. It will not stay fixed.

Now, I know you are saying, yeah, of course, it is just in a cache folder - BUT, ALL of the other entries remain all the time - they never go away - ONLY this ONE. And this is the only place I have found that actually corrects the main problem.

I have uninstalled and reinstalled the program 4 times and it did not correct the problem, nor can I find anyone who can help me or figure this out.

It usually disappears after a reboot.

Ok so, to begin, I run Windows XP Service Pack 3. About June 21, I installed CA Internet Security from the CD I bought. The next day, my computer started acting weird. The start menu/toolbar was missing, internet didn't work, when you opened programs they looked different, etc. I figured the problem was CA. I unistalled CA, Service pack 3, and IE8. I tried reinstalling Service Packs 2 & 3 but couldn't fix the problem. I finally found a registry repair program that found 2,000 errors, and fixed my computer. I reinstalled everything.

I've been getting "another installation is in progress" alerts when I try to install some programs. I tried using Computer Management, shutting off MSI, then restarting and turning it back on. But this fix only lasts for 2 days. I downloaded "Windows Install Clean Up", and deleted a part of CA that never re-installed June 23. Also, when I start my computer, 3 or 4 "Windows Installer" programs open themselves and I dont know what program its part of. Can anyone help me? Also, some System components haven't been working right since June.

Ok here is a new one for me. I bought new HP dv6815nr laptop. Everything seems to be working ok except for one continuous problem.

when using IE 7, at times when I try to go back the program simply shuts down. Also, if I try to dl mozilla firefox or Apple Safari the program shuts down. I get an error message telling me that the program has caused IE to stop working correctly and I will be notified when a solution is available. Then IE 7 restarts.

I am wondering if this is just more of microsoft's bs, and the reason I really want to go Apple, or is there some solution and cause for this. Is this a common problem for the masses or just a problem for me.



I have experienced a sudden problem starting programs. The computer boots correctly, and all desktop icons appear correctly. But when I double click a desktop icon, or start a program from the start menu, I get a popup window displaying a list of programs and asking me which program I want to use to start the application. I select the correct program (or browse to the appropriate .exe file), but still the application doesn't start. This includes IE and Windows Messenger. My virus scanner was about the only thing that I could start up, and I did a system scan with Panda Anti-Virus, but it didn't show anything substantial (just some cookies).Using my WinXP set up disk, I've tried to do a repair (I guess reinstallation without reformatting the hard disk), but after I entered the License Key, the computer did a reboot and then stopped. It is stuck on the XP splash screen and won't go any further (I once let it run over night, but it was still frozen on the splash screen). I even tried to repeat the repair process, but that didn't work.Automatic updates did download an update just before this problem started (I think it was the day before the problems began). I don't know what this update was and I'm not sure it was SP3 (system does have SP2 installed).Considering that the computer freezes now when booting up, is there anything that I can do short of reformatting the Hard Drive???? I also have another hard drive that I can use to install XP onto. Is there any way that I can rescue the data from the old Hard Drive and transfer to new drive? Thanks


Both these seem to use Kontiki to handle fetching the video files.
4oD is meant to run from a desktop icon or from the Start>All programs menu
iPlayer Download Manager very similar.

I can use both Channel4 and BBC in their streaming mode. Where I have the problem is with their download (fetch then view) mode.
When I try to run 4oD from the desktop icon, there's some disk activity which then stops.
The Channel 4 FAQ and Help pages all seem to want to put the finger on the firewall software but this doesn't really look like the right problem.

I'm running Comodo firewall and AVG Antivirus Free edition (version 7.5.524).
Comodo has two parts, Firewall and Defense+. Both are set to Training Mode, so I would expect them to ask for a decision rather than simply block a program or service from connecting.

Comodo Defense+ provides for placing executables into "My Own Safe Files". I've put c:\Program Files\Kontiki\Kservice.exe into the Safe Files area. When I try to put KHost.exe from the same folder into My Safe Files, Comodo informs me this is already a Safe file.

When the problem first occurred I thought it was because I had removed Kontiki during an anti-spyware sweep and fixing session (based on the instructions in the TechSupport Forum anti-malware 5-step process). All the spyware problems are now sorted but I can't get 4oD or iPlayer working. I've uninstalled them, used CCleaner to uninstall them, used NTRegOpt to tidy the Registry then re-installed after rebooting. Still no better.

The Channel 4 standard help states I need to use services.msc to restart KService. The display I get with services.msc has KService (Delivery Manager Service) as one of the available Local Services, with status blank (ie not Started).

When I try to start KService from the services panel (right-click -> start or else select KService and click on the word Start) it takes 2-3 minutes then fails with the message
! Could not start the KService service on Local Computer
Error 0x80004005: Unspecified error

Channel4's technical help page mentions this error number and says it means the service has to be started from an administrator account. But I was logged in to XP with an Administrator account.
I've also tried going to services.msc through Start>All Programs>Accessories>[right-click]Command Prompt
so that I could uncheck the box
[ ] Protect my computer from unauthorised activity
but exactly the same happens.

Firewall history
When this first became a problem, Windows firewall was running.
I disabled this and loaded ZoneAlarm free firewall and 4oD would not load.
I uninstalled ZoneAlarm (which seemed to be hogging performance rather a lot) and installed Comodo instead.

I've also tried disabling Comodo Firewall and Comodo Defense+, but still 4oD won't start and starting KService service manually fails with the same 4005 error message.

The only other thing I can think of is my Broadband modem, which is billed as a combined ADSL Modem, Ethernet 4-port router, and firewall. I've never created any firewall rules on this. It's a D-Link DSL-904 which I've been using for years and 4oD worked fine up until about two months ago. I'm connecting to it through the Ethernet port rather than Wireless.

I've noticed that when I double-click on 4oD, if I load up services.msc it shows KService in status=Starting for quite a while but then it goes to status=blank not status=Started.

Is there a known problem with getting Kontiki to work? I've read advice not to use it, but since both these major UK TV sources rely on Kontiki there doesn't really seem to be any alternative.

Thanks for any help you can give.


For many years I had FSX installed on my only hard drive. I recently bought a second internal hard drive, and tried to "move" the game onto that one by uninstalling it from the original.

I had some problems with not being able to uninstall it correctly, so I deleted most of the files manually, and then ran a registry repair. But I still can't seem to install it. I insert the install disk, but the only two options I have are "repair" and "remove".

Clicking "repair", it runs for a few seconds, and then it says:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
So, I tried "remove". Again, a few seconds, then:

Error 1316. A network error occurred while attempting to read from the file C:\WINDOWS\Installer\Microsoft Flight Simulator X.msi
What do I need to do so that when I put in the install disk, it allows me to do a full install onto the new hard drive?

I recently tried to install Paint.NET (the latest version) and couldn't. It was conflicting with the version of VisualStudio I had on this computer (that I was completely unaware I had on this computer), and the same problem occured when I tried to download the 3.0 .NET Framework, something that is required to run Paint.NET. I tried uninstalling VisualStudio, and not only would only half of the "programs" from the suite uninstall, but after I uninstalled them, I could not open my Avast! antivirus until I reinstalled it, and I can't open Paint.NET v.2.5 that I currently have installed. Nor can I uninstall any of the programs on my computer currently, NOR can I install any kind of program, new or already existent on my computer. I figured this has something to do with only being able to delete half the VisualStudio 2008, so I followed the steps listed on the Microsoft Help on how to manually delete the program from my computer (note: I tried the FixIt! program that Microsoft offers, however, I get an error message when trying to install it, like with everything else) and encountered ANOTHER problem! Half of the steps in the manual I cannot complete...because the files and folders they ask me to locate don't exist on my computer! I can't find them, even with all files and folders shown.

I have some kind of virus, I'm sure. I've run avast every day for at least 3 weeks now, including boot-time scans once a week, and I cannot tell you how many freaking viruses I've removed. MY activity is safe. I don't download torrents, or visit sites I don't know are for certain safe and verified to be so. However, also using this computer is a 13 year old twat that disobeys my requests out of spite. Thus, more viruses on this computer daily then a detroit hooker could compete with. I'm heading over to the virus-help forums once I verify here that this isn't a know Microsoft XP issue, and have any details here that are taken care of.

last week my computer would boot all the way up to the desktop but when i tried to open up my files they wouldn't open and the content in my start menu wouldn't load up, so i forced shut down the comp went into safe mode and did a system restore from July 22nd (since that was the only restore point available) and that seemed to fix everything. everything worked fine after that. i've done this process twice since last week w/ restore points from July 22nd and Aug. 13, since every time i shut down my comp files won't open and the start menu content won't load compelling me to do a system restore to fix everything, which it did.

so, now, to today. got home, i turned on my comp and encountered the same "files won't open, start menu content won't load" problem but when i went to do a system restore using 3 of the 4 restore points from aug. 14, since all the others were gone and those were the only ones left, the problem still existed.

w/ 3 of the 4 not working i was losing hope that the last one would work, so after the third attempt, while in safe mode, i decided to just google the problem but when i went to open firefox i got a xull.dll error message. so i tried out google chrome to see if i could get on the net that way. that worked.

before googling why my files won't open i googled the xull.dll problem first, since that was freshest frustration in my mind. i googled it and read it was part of some registry issue and that xull.dll error messages usually mean your registry is damaged. this made me think that my "file opening" problem could be a result of a damaged registry and that this xull.dll malfunction was, ironically, fortuitous since it possibly leads me to the overall problem and how i could fix it.

i googled a free registry repair program, found one and DLed it. i did a scan w/ it, used it to fix the errors then i tried to open firefox to see if it was fixed and to use that as a small test, a small indicator, that everything else would be fine. but, no, the xull.dll error popped up again, although this time it said you might want to re-install the program to fix it. i did that; it worked, but my file won't open problem still lingered and i was back to where i started: frustrated and clueless.

at this point, i went to my last hope: my last restore point, but when i clicked system restore it wouldn't open. the box framing the program would open, but it was just a blank white page: no words, no circle to click, no restore points to choose, no content at all.

at this point, i thought, maybe, when i fixed the registry by deleting the registry stuff i might have deleted something that helps the "system restore" program to work. so, i went to the registry program's file restore section and restored the stuff i fixed or deleted, but still the system restore program won't open. so now i'm here.

anybody know what the problem is w/ my system restore program? did my registry fix actually hurt my comp? and more importantly, the initial problem that lead me to all of this: does anybody know why my files won't open and why my start menu content won't load and how i could fix this ?

i have windows XP service pack 3.


I was on the internet when suddenly all these red virus infection warnings popped up from a program called System Smart Security. We never had this program. According to the properties for this program, it somehow got installed today. Now, it relentlessly has loads of warnings about infections on my computer, and whenever I try to follow thru and clean anything, another window pops up and says I need to buy the full antivirus program at $100. It does not stop with its warnings, and hardly lets me do anything. Is this a scam, or is this real? Am I at the mercy of this strange program and I now need to buy its product?
When I try to download a free antivirus program, it says I need to uninstall this new program...but I can't, since it's not listed under programs in my computer that I can change or uninstall. Under files, there's a picture of a lock for this program, and it won't even let me put it in the recycle bin. The only other program I have is McFee, but it's silent, (and is probably laughing at me).
OK, experts, just one day after solving my mp3 problem...HELP...what do I do???